Shipping policy

United States Shipping
All Items ordered will be processed within one business day of receiving payment, unless otherwise noted in the description of the product. Our printed products (shirts, bags, etc) are custom made to order so can take a few days to be processed before they are shipped out. We ship our products through the USPS and we’ll send you an email with tracking information so that you can know when to expect to receive your order. Our customers generally receive their orders within about 3 business days once the USPS has processed your order. Some items may ship in separate boxes, but will not require additional shipping charges. Once the package has left Momotaro Apotheca and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.

International Shipping
At this time, we only ship directly to customers in Canada. Please allow up to two weeks for your order to arrive after shipping although generally you can expect it to arrive much sooner. Note that customs agencies can hold items indefinitely and we aren’t able to pay for anything to be released from customs to you.
Please note that what you pay Momotaro Apothecay for your order, your payment does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return the package, we may refund the order less any shipping paid.
We are working to develop relationships around the globe to better serve our community. If you live outside of the US or Canada and are interested in our products, please reach out to info@momotaroapotheca.com and let us know. We are adding stockists all of the time - some of which are able to ship internationally on our behalf.

Cancelations
As soon as payment is accepted and your order is confirmed, it is almost immediately processed into our system. Unfortunately, this means that no changes can be made to your order once it is placed. For any questions to this regard, please contact us at support@momotaroapotheca.com

Problem with Order
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. If your order arrives damaged or defective, please contact us immediately via email at info@momotaroapotheca.com. We happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund. At this time, we are not able to refund items that arrive damaged.

In the unlikely event that a package marked as delivered is missing, we are happy to send a replacement to you. We ask that you confirm your address with us to make sure product is going to the right place. We will honor this only once, and often find that if possible, packages shipped to places of work are sometimes more secure (our product packaging is discreet). Please wait 3 business days before reaching out to us. Please also contact your building manager, front desk, or neighbor to assist with locating the package.

Please keep in mind that the products you are buying are made from the highest grade 100% natural and Certified Organic ingredients. As such, you can expect some seasonal variation from batch to batch (slight color change) - this can be due to where and when the plant ingredients are being harvested but will not have an effect on the product’s efficacy. Learn more on our Ingredients page.

RETURNS
Simply put, we want to make sure our community is 100% satisfied with our products. As such, we promise to do everything possible to make your return process as straight forward as possible. We will happily accept any return for any reason you may have, please just follow the return instructions below. If you still have any questions, please send us an email at support@momotaroapotheca.com

RETURN INSTRUCTIONS
Please include a copy of your invoice in the return package, or a note with your name, address, email, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns are eligible for a refund to your original form of payment less shipping costs.

Returns may be shipped through USPS, UPS, or FedEx to the following address:
Momotaro Apotheca
Attn: Returns
959 SE Division St #330
Portland OR 97214

POLICY RESTRICTIONS
All shipping charges become the sole responsibility of the customer, unless it is the error of Momotaro Apotheca. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.

Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned. If the product does not meet the return requirements, store credit may be issued instead. Once we receive the returned item(s) at our facility, please allow 10 business days for the return to be processed.

Momotaro Apotheca does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to our facility.

We do not accept returns of opened products. The tamper evident safety seal must remain unbroken in order to qualify for a return.

Momotaro Apotheca only ships to final destinations located in the USA and Canada. If you are using a freight forwarder to ship overseas or to Mexico, you (or the freight forwarder that you so designate) become the exporter of the goods. Momotaro Apotheca will not be responsible for damage or loss that occurs to goods after they are received and shipped by the freight forwarder. This means that Momotaro Apotheca will not be able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, nor will we be able to address any issues with quality concerns once the package has left the country.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

DISCREPANCIES
If your order is received with any notable shortcomings, please contact customer service immediately. support@momotaroapotheca.com
All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.

For all other questions, please contact us at support@momotaroapotheca.com