FAQ

PRODUCTS

I'm having a bad reaction to a Product.

All bodies are different - from shape to chemistry - and it may be that our products are not a good fit for you. If any irritation occurs in conjunction with the use of our products, please immediately stop using our products and consult a medical professional.

Is this product Safe to use intravaginally?

Our products are indicated for external use only. With that said we use food grade and body safe ingredients to help ensure that our products are as gentle on your skin as possible.

Are Momotaro Apotheca Products Medicine?

No. Our products are topical cosmetics - our intention with all of our products is to support your body's natural ability to heal.

I'm pregnant, are your products safe for me to use?

We recommend that anyone who is pregnant consult medical professionals before using our products.

Are your products for Men* too?

Our products are for everyone. Whether you have a vulva, penis, anus, or any other body part, we create products that are meant for you.

My Product has separated

Our products are made with plant based ingredients without emulsifiers or stabilizers - this means that ingredients can, over time, come out of solution. For most products you just need to shake them up. This will not change the efficacy or safety or our topicals.

SHIPPING

How Long will it take for my product to arrive?

We begin processing your order within 24 hours of purchase. You'll receive tracking information from us and can then expect for your package to arrive within 2-3 business days.

We ship Monday—Thursday but not Friday—Sunday (because packages tend to get caught at the post office over the weekend).

For international orders, please allow for up to two weeks for your order to arrive. You may also be responsible for customs fees depending on postage policies in your country.

Where's my package?

You should have received tracking information from us that will allow you to track your order. If it looks like your package was reported as delivered, and you can't find your package, we recommend the following: check your neighbors and housemates to see if it arrived.

Sometimes postal carriers hide packages in secure places to reduce the chance it was stollen. We also recommend waiting a day or two before filing a claim as sometimes the tracking is delayed.

If that doesn't work, you can file a claim with USPS - they have GPS tracking on all the packages so can see if they dropped it in the right place.

If you do this, please let us know so that we can support you in getting your order as soon as possible.

For further inquiries email info@momotaroapotheca.com

I haven't received an order confirmation. what should I do?

You should have received an email from info@momotaroapotheca.com with your order details.

If you can't find this email in your inbox, please try checking your spam folder. If you still can't find the email, please contact us and we'll help resolve the issue

I haven't receiveD a tracking number.

We generally process all orders within a single business day.

We close our offices on Saturday and Sunday, so if you place an order on Friday, you should expect to receive your tracking number on the following business day - Monday.

If it's been longer than two business days, please try checking your spam folder for an email from info@momotaroapotheca.com with the subject line Momotaro Apotheca: Tracking Number for Order #

If you still can't find the email, please contact us and we'll help resolve the issue

Do you offer discreet shipping?

Our products are shipped in non-descript packages.

Do you ship to a PO Box?

We do!

Do you ship internationally?

We currently ships within the USA and Canada only.

International customers can find our products at a few international retailers that ship globally. You can find those shops via our stockists page.

My order was damaged upon delivery

Please contact us as soon as possible and include a photograph of the packaging (and shipping package if possible) with the subject line Damaged / Opened Item(s) Upon Delivery

We'll review your claim and get back to you with a solution.

How do I exchange or return my order

All Momotaro Apotheca products are covered by 30 day satisfaction guarantee, from the date of original purchase.

If you have any issue with our products, please just shoot us an email and we'll work with you to make things right.

Our products are made with plant based ingredients without emulsifiers or stabilizers - this means that ingredients can, over time, come out of solution. For most products you just need to shake them up. This will not change the efficacy or safety or our topicals.

A shipping charge will only be refunded in cases where our error caused the return.

All returns and exchanges require pre-authorization in the form of a receipt of purchase.