UNITED STATES SHIPPING
All Items ordered will be processed within one business day of receiving payment, unless otherwise noted in the description of the product. Our printed products (shirts, bags, etc) are custom made to order so can take a few days to be processed before they are shipped out. Our customers generally receive their orders within about 3 business days once the courier has processed your order. Some items may ship in separate boxes, but will not require additional shipping charges. Once the package has left Momotaro Apotheca and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, pandemics, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.
Because we are such a small company, we rely on a third party logistics partner to ship our products. So, even though everything is manufactured here in Portland, OR, your package may ship from one of our warehouses in California or Pennsylvania (for example). To find the best prices for you, we utilize various carriers which ship millions of packages a day. Unfortunately, there are some issues from time to time, such as loss of tracking, delayed tracking, etc. In most cases, orders are recovered and delivered. In the event of a lost package, we can help you with the claims process.