Shipping policy

UNITED STATES SHIPPING

All Items ordered will be processed within one business day of receiving payment, we currently ship out orders within 3-5 business days unless otherwise noted in the description of the product. (thanks for your patience with our small business!).

Our printed products (shirts, bags, etc) are custom made to order so can take a few days to be processed before they are shipped out.

Once the courier has processed your order, our customers generally receive their orders within about 3 business days. Some items may ship in separate boxes, but will not require additional shipping charges. Once the package has left Momotaro Apotheca and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, pandemics, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays. Costs associated with these sorts of issues are the sole responsibility of the customer.

Because we are such a small company, we sometimes rely on a third party logistics partner to ship our products. So, even though everything is manufactured here in Portland, OR, your package may ship from one of our warehouses in in the US.  

To find the best prices for you, we utilize various carriers which ship millions of packages a day. Unfortunately, there are some issues from time to time, such as loss of tracking, delayed tracking, etc. In most cases, orders are recovered and delivered. In the event of a lost package, we can help you with the claims process.

See below for International Shipping Details

International Shipping

e offer limited international shipping to Canada, the EU, and the UK. Free Shipping for orders over are currently only applicable to US orders.

If you live outside of the US in a part of the world not yet serviced by our shipping options and are interested in our products, please reach out to support@momotaroapotheca.com and let us know. We are adding stockists all of the time - some of which are able to ship internationally on our behalf.

At this time, we only ship directly to customers in Canada, EU, Australia, and UK. This can change without notice so please contact us for current options. Please allow up to two weeks for your order to arrive after shipping although generally you can expect it to arrive much sooner. Larger wholesale orders can take up to 30 days. Note that customs agencies can hold items indefinitely and we aren’t able to pay for anything to be released from customs to you. 

Please note that what you pay Momotaro Apotheca for your order, may not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are entirely your responsibility and Momotaro Apotheca does not reimburse customs or duties costs.

For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return the package, we are not able to offer a refund.

Cancelations
As soon as payment is accepted and your order is confirmed, it is almost immediately processed into our system. Unfortunately, this means that no changes can be made to your order once it is placed. For any questions to this regard, please contact us at support@momotaroapotheca.com